A/V subscription issues

[starflyer]

@CasperPoke11 I requested A/V access last week, the money came out of my account but i still don't have access. Do you know when I will receive access? Thank you.

 

[OSUFan]

Same with me. I had access today and renewed on December 3rd but when I got home from the basketball game I have insufficient access.

 

[marshmo]

@CasperPoke11 I requested A/V access last week, the money came out of my account but i still don't have access. Do you know when I will receive access? Thank you.

Did you get any answers? I paid on Sunday and was wondering how long it takes to get in.

 

[#1 Pokes Fan]

Did you get any answers? I paid on Sunday and was wondering how long it takes to get in.

@CasperPoke11

 

[starflyer]

Did you get any answers? I paid on Sunday and was wondering how long it takes to get in.

The next day it worked for me and I was able to get in. I think it just took some time for it to take effect.

 

[orangepowered]

I just paid. Is it automatic for it to take effect?

 

[#1 Pokes Fan]

I just paid. Is it automatic for it to take effect?

@CasperPoke11

 

[oks10]

@CasperPoke11 Can you let me in too?... I paid yesterday and just assumed it would refresh overnight but no luck this morning.

 

[Duke Silver]

@CasperPoke11 Can you let me in too?... I paid yesterday and just assumed it would refresh overnight but no luck this morning.

Did you take the entrance exam yet?? YOu have to do that first.

 

[oks10]

Did you take the entrance exam yet?? YOu have to do that first.

I filled the cup to the line... Maybe it's just taking a while to get through the mail.

 

[Duke Silver]

I filled the cup to the line... Maybe it's just taking a while to get through the mail.

You just have to wait for the background check now.

 

[oks10]

You just have to wait for the background check now.

I'm in! Guess that answers if it was out of my system yet!

 

[NMcowboy]

Guess this is a common issue. Mine renews every September (paid 2019). Have not been able to access a/v this month...

Also FWIW the contact email does not work....

 

[snuffy]

Guess this is a common issue. Mine renews every September (paid 2019). Have not been able to access a/v this month...

Also FWIW the contact email does not work....

@CasperPoke11

 

[OctaviusRexLTH]

Hello! I'd like to change the bank account I use to make my monthly A/V payments. Where do I go to do that?

 

[#1 Pokes Fan]

Hello! I'd like to change the bank account I use to make my monthly A/V payments. Where do I go to do that?

@CasperPoke11

 

[CasperPoke11]

Hello! I'd like to change the bank account I use to make my monthly A/V payments. Where do I go to do that?

You have to do that in paypal. Sorry for the late reply just saw this.

 

[MindAflame]

My A/V sub just renewed, I've been charged twice (December 1st and December 3rd), but can't access the A/V.

 

[CasperPoke11]

My A/V sub just renewed, I've been charged twice (December 1st and December 3rd), but can't access the A/V.

I will refund the 2nd charge. And you should have access now.